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Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed to convey important information or answer our questions, with detailed emails laying everything out, which made us feel very assured that everything would be taken care of.. His demeanor is also awesome - so friendly and fun, but also down to business. Theresa was very warm and helped ensure our move-in went smoothly with last-minute fixes on the lights that she had taken care of the very next day. Claudia has been amazing with fantastic communication about ongoing repairs. Overall we have dealt with several other employees at Outlet over a few months and they have been either great or fantastic, so much better than our past letting company, and we enjoy working with them all. I cannot believe I am actually saying this about an estate agency.

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