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(91 Reviews)

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Professional and friendly

Russell was great. He helped us find the ideal flat in a very short space of time, and was able to answer all our questions promptly and accurately. I wish all agents were like this.

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I loved their service - wonderful company

Russell was extremely responsive when we contacted him about a flat he was letting. He was very brief and concise and responded quickly every single time by text, but also very detailed when needed to convey important information or answer our questions, with detailed emails laying everything out, which made us feel very assured that everything would be taken care of.. His demeanor is also awesome - so friendly and fun, but also down to business. Theresa was very warm and helped ensure our move-in went smoothly with last-minute fixes on the lights that she had taken care of the very next day. Claudia has been amazing with fantastic communication about ongoing repairs. Overall we have dealt with several other employees at Outlet over a few months and they have been either great or fantastic, so much better than our past letting company, and we enjoy working with them all. I cannot believe I am actually saying this about an estate agency.

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Top Drawer Service

People wondered why I hadnt used a local agent to the address... this is the reason, and I don’t do reviews normally...I am sure I would NEVER have received anywhere near this service I received from Outlet, from any local agent round here. Iain Hawkes, got me a tenant within two weeks of joining.. having travelled out to the property in catford from Soho. Darshan got the ball rolling with the tenancy agreement and inventory... never seen a more detailed inventory in my life. Theresa Parkes... sealed it by finding and advising all the utilities of the new tenancy. Outlet is a totally efficient agent who I will definitely use and recommend in the future for all my lettings. They listened to the kind of people I wanted in my property

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Great service, would recommend

Russell was very helpful in arranging a viewing of the place, Mediating and guiding through the processes of securing the offer. Going above and beyond to make it happen. I was so pleased with the experience of finding a place with Outlet through Russell's help that I've even recommended some friends for an apartment in the same building, and they did indeed went for a viewing.

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Found it at last!

I'd like to leave a big shout out here for Russell Wells at the Soho office of Outlet Property Management. Russell went above and beyond the norm to make sure that I found the right property to rent and then to expedite matters for me to occupy the flat at the earliest possible moment. I have no hesitation in recommending Russell and his colleague Theresa to other people seeking a new home.

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Consistent good service with a smile in Soho

Outlet are a small and friendly team in the heart of Soho. They work hard to keep both the landlords and tenants happy by providing prompt and attentive service. They know the local market well and have been working in this market for more than 20 years. Claudia Gomes, the manager, is easy to approach and promptly follows up issues and sees them through to resolution. Theresa Gomes as property co- ordinator is always happy to help out and make life easier for landlords and tenants. They all work well together as a great team. I have worked with Outlet for over 7 years now and they rent out two of my apartments

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Professional, courteous and efficent

I would like to say how please I am with the handling of our deal so far. It is refreshing to encounter an agent who exudes professionalism, trustworthiness and respect for their clients. The level of professionalism displayed by Mr Dymond and outlet is exemplary. I look forward to doing business with them again in the future. Kind regards A,S.M

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Letting - Russell Wells and Theresa Parkes

My girlfriend and I moved at quite short notice over the summer. We got in contact with Outlet Property and they made the process incredibly straightforward. We spoke mostly with Russell and Theresa and they were both fantastic. Proactive, efficient and quick to respond to our emails both before and after we moved in, they helped answer and resolve any queries we had. We're delighted with our flat and very happy we choose Outlet Property.

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An amazingly professional chap

Great guy! Jonothan always goes the extra mile to facilitate a smooth and efficient process. Extremely knowledgeable and he is always contactable, even on the Sunday when I needed some property advice. Thank you for all your help and continuous assistance. I'd let him sell my house and find me a new one in a minute!

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I cannot recommend them enough

Russell Wells and Theresa Parkes Fantastic attention to detail and always supportive. From the day I met Russell earlier this year, when he first showed me the flat I am now renting, right up the present day, when both he and Theresa have always been responsive and offered helpful advise and suggestions. This has been invaluable as I have been mostly abroad and needed to know that all was well while I was away. I cannot recommend them and Outlet highly enough. you are a lucky tenant to have them on your case.

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