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our accreditation


Outlet are proud to comply to Strict Codes of Practice

We follow industry rules and regulations, so you're more protected as one of our customers.

Below you will find the organisations we work with or are associated to ensure we meet the industry's highest standards.

London Rental StandardLondon Rental Standard
The London Rental Standard is an initiative that aims to raise professional standards in the city’s private rented sector. It provides property businesses, landlords and tenants with a benchmark for the level of quality they should either provide or expect. Attaining official accreditation is a sign of Outlet’s commitment to ensuring we reach the highest standards of service for our customers and tenants.

The Property OmbudsmenThe Property Ombudsmen - Sales
Their role is to provide fair and reasonable resolutions to disputes between members of the public and estate agents who are members of the TPO Scheme or who have registered with the TPO under the Office of Fair Trading (OFT) Approved Estate Agents Redress Scheme. Outlet are members and follow the TPO Code of Practice for Residential Sales, which has been approved by the OFT under the Consumer Codes Approval Scheme.

The Property OmbudsmenThe Property Ombudsmen - Lettings
They are able to consider disputes referred by landlords or tenants and relating to lettings and management agents that are members of the Scheme. Outlet is an agent who follows the TPO Code of Practice for Letting Agents.

The Deposit Protection ServiceThe Deposit Protection Service
As part of the Housing Act 2004 the Government introduced tenancy deposit protection for all assured shorthold tenancies (ASTs) in England and Wales where a deposit is taken. The legislation aims to ensure that tenants who have paid a deposit to a landlord or letting agent and are entitled to receive all or part of it back at the end of that tenancy, actually get it. Outlet are proud to be part of this scheme which fairly protects the rights of Landlords and Tenants alike.

The Office of Fair TradingThe Office of Fair Trading
The Estate Agents Act 1979 regulates our work as an estate agent. Its purpose is to make sure that we act in the best interests of our clients, and that both buyers and sellers are treated honestly, fairly and promptly.

Royal Institution of Chartered SurveyorsRoyal Institution of Chartered Surveyors
RICS is the world's leading professional body for setting standards in the surveying industry. Their function is two-fold: to ensure members work to the highest levels of professionalism; and to set, maintain and regulate standards in order to best protect consumers. This is achieved by producing professional guidance documents that advise on all areas of the industry and embody best practice.

Financial Conduct AuthorityFinancial Conduct Authority
The FCA regulates firms and financial advisers so that markets and financial systems remain sound, stable and resilient. They also encourage transparent pricing that’s easy for everyone to understand. Their aim is to help firms put the interests of their customers and the integrity of the market at the core of what we do. Their main objectives are: • To secure an appropriate degree of protection for consumers. • To protect and enhance the integrity of the UK financial system. • To promote effective competition in the interests of consumers

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