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Operations & Property Manager

An incredible opportunity for a remarkable candidate. You will be at the forefront of the company in shaping and guiding it to further success and expansion.

Outlet is a forward thinking property company that believes it is very different from every other real estate company out there both on the high street and on line.

 First off we believe in people, both the customers whom we serve but also the staff that we attract.

We believe by putting people at the forefront of everything we do we can provide a new and tactile approach to the real estate market. Yes we provide property services but we believe property should be personal and enjoyable.

We want to continually pioneer a new way of providing property services. One that makes every person we work with feel informed, valued, at home and happier. In fact Our Purpose is to help people live life with less to worry about and more to smile about. We do this by acting with kindness and compassion. Always doing the hard work of our customers and keeping them well informed.

Does that sound nice? Fed up with not being appreciated and where you views are never heard. Believe in better? Then why not join the Outlet family where the most common thing you’ll hear is laughter and where you will see lots and lots of smiling faces. It’s called Better Living.

We look forward to hearing from you.


The job outline

Based across both our offices either in Soho or Whitechapel.
Working hours generally Monday-Friday, 9 am to 6 pm. Flexibility is required. Some property experience is essential.

The Operations Managers main role is to plan, control and direct the daily operations of our residential properties and the office. The responsibilities and tasks will vary from job to job and may include all or part of those duties outlined.

Responsible for the overall management of assigned residential properties to satisfy the requirements of the ownership and tenants, to preserve and increase the value and integrity of the properties and to meet the financial objectives of the ownership and management.

Main Job Tasks and Responsibilities

• negotiate, prepare and enforce leases
• complete all required paperwork for new tenants and landlords
• collect and register security deposits
• ensure the premises is ready for new occupants
• maintain all statutory required records
• ensure compliance with relevant laws and regulations
• enforce terms of rental agreements

• establish appropriate rental rates by conducting market research, determining costs and considering profit goals
• prepare and distribute monthly statements
• ensure timely payments and collections
• minimize rental arrears
• coordinate default proceedings
• schedule expenditures
• check and pay invoices
• prepare annual budgets
• analyze and correct budget variances
• keep accurate and up-to-date financial records
• prepare weekly and monthly financial reports

Tenant/Resident Relations
• orient new tenants to the property
• investigate and resolve resident complaints and concerns in a timely and efficient manner
• enforce occupancy policies and procedures
• maintain timely communications with residents and tenants

• monitor and complete maintenance and repairs timeously and cost-effectively
• Oversee incoming and outgoing inspections and prepare inspection reports
• implement preventative maintenance programs
• oversee capital improvement projects
• negotiate and manage contracts with clients

Staff Management
• hire, train and evaluate property staff
• direct and control all personnel and resources to ensure property is properly maintained and client objectives met

Education and Experience
• education at degree level is preferred
• understanding of financial and accounting principals
• understanding and customer service principles
• working knowledge of budgets and financial statements
• working knowledge of contracts and agreements
• working knowledge of building and grounds maintenance
• computer proficiency including MS Office and property management software
• knowledge of relevant legislation and regulations

Key Competencies
• communication skills
• negotiation skills
• customer service orientation
• planning and organizing
• attention to detail
• resource management
• data collection and management
• supervisory skills

If you like people and property this could be the ideal career for you. The role is varied and demanding but never boring. It requires you to be hardworking, enthusiastic and professional at all times. You are at the forefront of the company, dealing with a wide variety of people on a daily basis and as such are responsible for delivering exceptional customer service. It is our cheery attitude, level of care and friendly approach that has made Outlet different and successful.

Outlet are looking for dynamic and pro-active individuals to join their already successful team. You will be a bright and energetic individual who works well within a team and has a good understanding of general administration and IT as well as having an excellent telephone manner. Property experience is essential for this role.

You will be required to:

  • Meet pre-agreed targets
  • Effectively handle enquiries
  • Demonstrate high standards of professionalism
  • Work within the confines of the Housing Act and lettings legislation
  • Offer a fabulous level of customer service to both landlords and tenants
  • Contribute ideas and feedback to improve the services we provide
  • Get actively involved in our Giving Back commitments and help introduce more

Outlet offer competitive salary packages, on-going training, development and progression. This is an excellent opportunity for the right candidate and you will be well rewarded for your success within this friendly, professional company. All new positions must successfully complete a three month probation period. We are looking for you to shine!

Our team is ambitious and passionate; it's a fun and lively place to work but dedication and determination prove a winning formula.

Do you align with Our Culture & Values? Click here to find out!  


What you need to do

Interested? Then go for it & thank you for taking the time. 

Closing date:  We are currently looking for a new team member to start June / July 2016 - contact us today to find out more!

Interviews: For successful candidates there will be a series of telephone and face to face interviews plus a test of writing skills.

Please email your CV AND a covering letter to


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